Shipping & Returns

At Serenity Yarns, we want our customers to be excited with their purchase and receive the ultimate customer experience.

Be assured the stock we supply will be of the utmost quality.

All pricing on Serenity Yarns Website are in Australian Dollars and inclusive of GST calculated at 10%.


You can securely pay for your purchase using PayPal, Credit Card or Direct Payment.

All orders are shipped directly from Serenity Yarns to you and dispatched weekly on a Thursday.

Shipping is a flat rate of $15.00.  Orders over $200 are shipped FREE!

Your parcel will be lodged by Express Post for next day delivery in most major and regional areas within Australia (areas falling outside may take a little longer). New Zealand International Express takes 2-3 days at a cost of $20.


Returns will be accepted within 30 days of your order leaving our premises (invoice date). If you want to return any item, please contact us by email or phone to discuss. You will need your invoice number on hand. Sale items are non-returnable. Shipping charges are not refundable. You will be issued a Returns Number which is to be included with your return or it will not be accepted.

Should your items be damaged in transit to you, we will refund or replace the items and cover the cost of return postage. Please take a photo of the damages to the packaging and items and send attached to an email to our attention.

Returns for refund or exchange must be in a re-saleable condition. All items must be in original packaging and unopened. This includes items such as yarns, accessories, knitting needles and crochet hooks.

Any wool skeins wound into balls cannot be accepted.

Return postage is at the responsibility of the customer and should include a copy of the invoice along with contact details, including: name, phone number, email address and delivery address.

Items returned without postage paid or COD will not be accepted.

At no time is Serenity Yarns liable for returned goods lost or damaged in transit. We recommend using a trackable delivery service. Any claims for lost or damages in transit is to be pursued by yourself and the delivery service of your choice.

Whilst Serenity Yarns make every effort to portray products as accurately as possible in relation to colours and texture of yarns, we cannot guarantee that what you see on your screen will be exact to that of the actual yarn.